FAQs
1. How long will it take to receive my order?
Standard Orders: Typically, standard orders are processed and shipped within 2-7 business days. Once shipped, delivery times vary depending on your location, generally taking an additional 5-10 business days.
Custom Orders: Personalized orders may take an additional 3-5 business days to process due to the manual customization involved. Please allow extra time for these unique items.
Custom Orders: Personalized orders may take an additional 3-5 business days to process due to the manual customization involved. Please allow extra time for these unique items.
2. What are the postage and packaging costs?
Domestic Shipping: Shipping within the UK usually costs between £2-£4, depending on the size and weight of the items.
International Shipping: For orders outside the UK, shipping costs typically range from £5-£12. Please note that international shipping times can vary significantly based on the destination.
International Shipping: For orders outside the UK, shipping costs typically range from £5-£12. Please note that international shipping times can vary significantly based on the destination.
3. How do I place a personalized order?
Customization Process: To place a personalized order, please fill out the custom order form on our website, specifying the details such as the name or charity you want to add. Once we receive your request, we will manually create the design and process your order.
Additional Time: Personalized orders will take an extra 3-5 business days to process. We appreciate your patience as we create your unique item.
Additional Time: Personalized orders will take an extra 3-5 business days to process. We appreciate your patience as we create your unique item.
4. How are profits from orders used?
Charity Donations: A portion of the profits from each order is donated to the Basics Essex Emergency Medical Charity. By purchasing from us, you are directly supporting this vital emergency medical service.
Supporting Marathon Costs: Part of the proceeds also goes towards supporting my marathon running costs, including training and participation fees, helping me continue to run and raise awareness for Basics Essex Emergency Medical Charity.
Supporting Marathon Costs: Part of the proceeds also goes towards supporting my marathon running costs, including training and participation fees, helping me continue to run and raise awareness for Basics Essex Emergency Medical Charity.
5. Can I track my order?
Order Tracking: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.
About Us
About London Run Gear
Welcome to London Run Gear! We are passionate about running and equally dedicated to making a positive impact. Our mission is to provide high-quality, custom-designed running gear specifically for London running events, including the iconic London Marathon. Whether you’re a seasoned marathoner or a first-time participant, we have something special for you.
